Client Lead (m/f/d) Berlin
Forte Digital builds relevant digital products for our clients by combining the power of data, technology, and design.
This role requires an experienced and entrepreneurial leader to drive the growth of our client relationships and project portfolios in the digital consultancy space. You will build on existing structures and client base to significantly impact the success of our digital transformation offerings and the future of our company in the DACH region. This position is part of the client development unit, reports directly to the Managing Director, and holds full commercial responsibility for our clients.
You should be based in Berlin or Munich to join our Forte Team in Germany.
Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for our clients, ensuring long-term and successful business relationships. Identify new business opportunities and develop customized solutions that meet our clients’ needs.
- Strategic Digital Growth Consulting and Advisory: Detect opportunities in the digital share for our clients and advise our clients on strategic digital transformation issues and support them in developing and implementing digital strategies that drive their business forward. Stay abreast of industry trends and emerging technologies to ensure clients receive cutting-edge insights and recommendations
- New Business and Client Development: Win new clients with the support of the management and craft teams. Shape client development and account strategy to multiply the revenue.
- Project Management: Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within scope, and within budget. Collaborate with cross-functional teams, including product owners, developers, and designers to align project goals and deliverables.
- Contract Negotiations: Conduct contract negotiations and be responsible for the creation and review of proposals and contracts.
- Commercial Responsibility: Manage the financial aspects of client accounts, ensuring profitability and growth in alignment with company goals.
- Performance Monitoring and Reporting: Track and report on project performance, client satisfaction, and key metrics to stakeholders. Identify areas for improvement and implement strategies to enhance service delivery and client out comes.
Required skills:
- At least 8 years of experience in client management and consulting roles within the digital or technology sector.
- Proven track record of successfully managing and growing client accounts.
- Strong understanding of digital transformation, technology trends, and industry best practices.
- Experience working with Scrum teams and applying agile techniques and practices.
- Excellent communication and interpersonal skills, with the ability to engage, influence, and inspire colleagues and stakeholders.
- Strong project management skills, with experience in high-performing and fast-paced environments.
- Extensive technical understanding within decoupled software architecture (e.g., headless CMS, REACT frontends) and experience with DXP platforms and eCommerce architectures.
- Proficiency in usingConfluence, Jira & Jira Service Desk, or Azure DevOps.
- University degree in computer science, IT, business, or a related field.
- Fluent in German and English, both spoken and written.
About us:
We are a dedicated team of 350 consultants, designers, developers and exceptional people headquartered in Oslo. In collaboration with our clients, we design digital products and processes to enable existing businesses to the next level of success and digitalization. Influenced by our Norwegian origin, we adapted Scandinavian pragmatism in our daily way of work: short decision-making paths, flat hierarchies and a proactive, inclusive workforce – that is Forte Digital. We strive for long-term commitments in our client relationships and with our employees because we believe that engaged people are the key to trust and success. To support the individual development of our employees and colleagues, we offer various options to advance their skills, careers and to live an encouraging work culture.
What we offer:
You’ll be a part of an international digital consulting company, and a team of highly skilled people with a common desire to create the workplace of our dreams. We are achieving our goal of creating the best digital solutions and long-term value for our customers by utilizing deep knowledge, autonomy, openness, generosity and cooperation.
You’ll be part of a great team! We want all our colleagues to have a voice and we make decisions as a team. As one of our colleagues, you will be part of a future focused growth, design, technology and consulting organization with an open and flat structure, where people, knowledge and creating the best solutions for our clients are in the driving seat.
You’ll meet a lot of passionate people who love to share and to learn from each other. We have several processes in place that ensure continuous and regular exchange between all knowledge hubs.
We are solution-oriented and pragmatic in our approach, with regard to both our methods and each other as well as in our collaboration with clients. Among the 350 Forte Digital employees in Scandinavia and Poland, we are a hub of over 30 specialists. Big enough to handle complex projects and small enough to be there for our customers quickly and non-bureaucratically.
We work with ambitious but stable clients that are looking for long-term engagements.
The opportunity to develop personally and professionally in different competency classes or in our Forte Academy but also in an agile team, which lives an open error and feedback culture and promotes, among other things, training and education of the Scrum Alliance.
The doors of our office in Berlin Kreuzberg are always open for you and our other hubs are happy to welcome you abroad as well. Additionally, you have the option of a 4-day work week.
Enjoy the international environment with offices in Oslo, Krakow, Berlin and Copenhagen and clients from all over Europe.
At Forte Digital, we offer 30 vacation days.
We'll support your Urban Sports Club membership.
Participation in social activities like trips, dinners and activities like golf, rock climbing, football and squash.
We encourage our employees to decide which charitable projects our company invests in and which causes we can support.
We own a very nice property in France at the disposal of all employees whether for workation or vacation purposes (yes, the pool is included)!
Contact us
Mandy-Lee Smarz
Head of HR & Recruitingkarriere@fortedigital.com